From our location in Normanton, West Yorkshire, we can support businesses of all sizes. We help our clients to plan, install, maintain and develop their IT infrastructure. Because we are network and security experts we understand the needs of today’s businesses.
MAINTAINING PERSONAL RELATIONSHIPS
“From the beginning, our reputation has been the main consideration when our clients have transferred their business to us, whether they are SMEs that need guidance or businesses that need 24/7 support”.
Dave Kennedy, Director of Custom Micros
KEEPING IT SIMPLE
We approach IT in the most user-friendly way possible as we understand that the majority of our clients want us to speak to them in English and not techno jargon. We believe this to be a key factor as to why we are still successfully growing. We work closely with our customers to assist, assess and advise them on their needs, ultimately implementing the best solution in the simplest way.
“I have worked with Custom Micros for over 5 years in my role as PA to the CEO, in a growing business, which they have supported for over 10 years. Their expertise and support have been the epitome of professionalism throughout. Working 24/7 as our facility does, along with our USA colleagues their flexibility in out of hours planned working has been instrumental in achieving our business updates.
During some recent challenging business changes within the IT infrastructure the speed of response, knowledge and swift action was outstanding and also took into account commercial awareness alongside mission readiness.
Whilst Custom Micros is a small friendly team, their big business, professional approach suits our business needs and we have enjoyed a long and happy relationship with them and we would not hesitate to recommend their service.”
Global Manufacturing Business, Wakefield
A HIGH STANDARD OF SERVICE
Providing a high standard of service and delivering on time and on budget is why we continually exceed our clients’ expectations for reliability, accessibility and solution finding, enabling us to branch out into every sector of business, from Local Accountants up to Managed Service Providers for the Police throughout the UK. We provide 24 hour emergency support for our clients who work around the clock and need 24/7 support.
“I was initially introduced to David Kennedy of Custom Micros in 2000. Since then I have been able to call on him not only for IT support when things go wrong but also for impartial advice and guidance which has proved invaluable to my business over the years.He responds quickly and efficiently and when it comes to solving those difficult issues he doesn’t give in easily which is extremely reassuring”
Michael Brooksbank, Felton Wealth Management
MULTI-SITE CAPABILITY CASE STUDY
We have provided solutions to companies requiring multi-site capability. An example of this is a client that provided Medical Clinicians to the Police.
We created a purpose-built call centre for them with call recording capability and data servers. We then rolled out these services to over 54 of their custody suites throughout the UK. The services included Leased line, ADSL, ISDN telephony and Call Centre Management systems with remote control of the on-site systems.