Custom Micros (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Custom Micros is a trading name of Custom Micros Ltd, based at 6 Hamilton Court, Normanton, West Yorkshire, WF6 2TE.
Contact:
Email: sales@custom-micros.co.uk
Phone: 01924 890088
We may collect the following personal data:
- Contact Information: Name, email address, phone number, business address.
- Service-Related Data: Details about your IT equipment, problems reported, repair history, and support tickets.
- Technical Data: IP address, browser type, device information, and website usage data (via cookies).
- Marketing Data: Preferences for receiving updates and newsletters (if you opt in).
We use your personal data to:
- Provide IT support, repairs, custom PC builds, Microsoft 365 setup, Paxton systems, and other services you request.
- Manage our relationship with you (invoices, quotes, appointments).
- Improve our website and services.
- Send you relevant service updates or marketing communications (only with your consent).
- Comply with legal obligations.
Legal Basis: Contract, Legitimate Interests, Consent, and Legal Obligation.
We may share your data with trusted third-party service providers (e.g. cloud hosting, payment processors, couriers), professional advisers, and regulatory bodies when legally required. We do not sell your personal data to third parties.
We implement appropriate technical and organisational measures to protect your data, including secure servers and access controls.
We keep your personal data only as long as necessary for the purposes outlined or as required by law (typically 6–7 years for business records).
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at sales@custom-micros.co.uk.
Our website uses cookies and similar technologies.
You can manage or disable cookies through your browser settings at any time.
We do not routinely transfer your data outside the UK/EEA.
We may update this policy from time to time. The latest version will always be available on our website.
If you have any questions about this Privacy Policy or Cookie Policy, please contact us at sales@custom-micros.co.uk.